Frequently Asked Questions
Do you charge sales tax?
Yes. As an online vendor we are required to collect sales tax.
How can I apply my tax exempt status to my purchase?
Please go to the contact us page and inform us of your tax exempt status. Our staff will reach out to obtain the proper documentation and apply it either to your account as a whole or to the specific transaction.
Do you accept international orders?
While we appreciate your interest, at this time we cannot fulfill orders to be delivered outside the United States.
Can I issue a purchase order instead of ordering over the internet?
Yes. Please go to the business accounts page and fill out the form there so that we can get your business set up in our system. You will hear from one of our sales staff within one business day to complete your transaction.
Do you sell other products from your manufacturers that aren't listed on your website?
Yes! Nearly all of our vendor partners have additional products that we can source for you. If you have something specific you are looking for, let us know at the contact us page and a sales representative will be in touch within one business day.
What payment methods do you accept?
We accept all major credit cards, ACH, e-check, and for registered business accounts we accept paper checks.
Do you match prices found elsewhere?
Yes! Because of our vendor relationships we can almost always match prices you've found online. Please have the items in your cart and send us a link to the price you want to match via the contact us page
What are your warranties?
All of our vendors back their products with warranties. They are not the same across all products, but the warranty information is generally in the supporting documents for each individual product.
How do I find product manuals?
All documentation associated with each product is available on the individual product pages. If you found something that's missing, please let us know via the contact us page.
How are purchases shipped?
We try to get your purchase to you as quickly as possible. This means it may arrive by one of several different shipping methods. Generally if the purchase is light weight, it will arrive by a parcel service (such as FedEx, UPS, or USPS). Heavier purchases may require palletized freight. In those cases, it will arrive via a freight carrier with a lift gate. All our freight is shipped with a delivery appointment.
Do you drop ship?
Yes! If you need your purchase to go directly to the job site, we are happy to ship it where you need it.
Where does my order ship from?
Most orders ship directly from our warehouse in Columbus, Ohio. Occasionally your purchase may ship hot and fresh from a vendor's factory.
Do you have a will-call window?
Yes! Registered business accounts can arrange for pick-up at our warehouse.
Do you offer free shipping?
Yes! All orders over $2,000 will get free shipping. Additionally certain products will get free shipping even if the order total is less.
What if my shipment arrives damaged?
If your purchase arrived via parcel delivery, please let us know as soon as possible via the contact us page. A customer service representative will contact you if any additional information is needed. We will arrange for your existing purchase to be picked up and a replacement to be delivered to you.
If you purchase arrived via freight, reject the delivery and note the visible damage. The freight driver is required to wait until you have inspected all goods on the delivery. If something is damaged.
How are returns handled?
To return a product, please start by fill out your information on the contact us page. A customer service representative will reach out to you with a return authorization and any additional steps.
