All returns must have a Return Authorization issued by Arch City Direct. To obtain the authorization, please complete the form below. A support representative will reach out to you for any additional details.

There are some items in the store which are non-returnable. These items are marked as non-returnable on their individual product pages. Because of the nature of these items, we cannot accept a return for them after they have been delivered.

Damage claims must be reported within 7 calendar days of receipt of the purchase.

The return process for other reasons must be started within 30 days of receipt.

Once a return authorization has been issued, it is valid for 15 calendar days.

All returns must be returned undamaged, in the original packaging, with all manuals, paperwork, and packing material included. If the product is not returned in saleable condition or if contents are missing from the box, a restocking fee may be applied to your account.

The cost of shipping the return will be dependent on the exact reason for the return. Warranty claims and items delivered incorrectly or damaged generally have free return shipping. When you receive your return authorization, the support representative will provide additional guidance, if necessary.